Cookies & Privacy Notice

We operate a complied consent policy. This means that we assume that if you visit the website with your browser set to accept cookies that you are happy with their usage.

What are cookies?

Cookies are small text files that are transferred by a website to your browser directory. They help the website identify your browser or device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. To find out more about cookies click here.

Cookies used on this website

Google Analytics is used to gather information about users, how they found and navigated the site, as well as facts about which browsers they have used. The data gathered by this cookie is anonymous and is used to enhance the usability of the website. Further information is available here.

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Privacy Notice

What information do we collect from you?

We collect information directly from you when you place your order with us. When you place your order you will be asked to provide certain information such as your name, address, telephone number and email address. Website usage information is collected using cookies.

Why do we collect this information?

We collect information about you to process your order. Citrefine International Ltd will not share your information for marketing purposes with other companies.

Who might we share your information with?

We use Stripe to process all Credit/Debit card transactions online. This means that we neither store nor have access to your Credit Card/Debit Card information when you pay using this method. As a customer, when paying for your purchases via Stripe, you will be directed to complete a simple payment form hosted at Stripe who then process your transaction safely and securely.

We also use a third party carrier to enable them to deliver your order and to contact you if there is a problem with delivery. We only pass limited information to them (ie. name, address and telephone number) in order to ensure delivery of your items.

We use third party IT companies who support our website and other IT systems.

What do we do with your information?

  • Process your orders and notify you of your order status
  • Administer this website
  • Respond to any queries or requests you may have

How long do we keep hold of your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Once this information is no longer needed or used, it will be disposed of if held in paper format and deleted from our systems if held electronically.

How can I access the information you hold about me?

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email:
  • or write to us at: Citrefine International Ltd, Moorfield Road, Yeadon, Leeds, LS19 7BN, UK

You also have the right to complain to the Information Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

This privacy notice was last updated on 17th May 2018.